General Overview

What is SAP Analytics Cloud?

SAP Analytics Cloud is a single cloud solution for Business Intelligence and organizational planning, enhanced with the power of predictive analytics and machine learning technology.

What makes SAP Analytics Cloud different from other analytics solutions?

SAP Analytics Cloud stands out from the competition in many ways. For starters, we’re 100% accessible in the cloud. This means you’ll only need your web browser to access your account, no desktop application is required.

Another differentiator is the integrated planning capabilities. Bringing Planning and Business Intelligence together allows you to analyze, report, budget, and forecast within a single solution.

Did we mention our in-app collaboration or Smart Assist features powered by predictive analytics and machine learning technology?

We could go on… but this is a “Quick Answer” so for more information, check out our product page.

Is SAP Analytics Cloud right for my business?

Yes. SAP Analytics Cloud is designed to scale for businesses of any size, from a sole proprietorship to large enterprises. For more details check out our plans and pricing information.

What is SAP Digital Boardroom?

SAP Digital Boardroom extends SAP Analytics Cloud to transform the modern boardroom experience. Leaders get a 360° view across all Lines of Business and operations and can interact with insights on large touchscreen displays.

For more information, or for help implementing SAP Digital Boardroom, get in touch.

Is there an SAP Analytics Cloud mobile app?

You bet. The SAP Analytics Cloud Mobile App is available for iOS devices. You can download it for free from the app store.

Is it easy to collaborate using SAP Analytics Cloud?

SAP Analytics Cloud streamlines communication with in-app collaboration features.  You can assign tasks and deadlines, start chats, and make comments all within the application.

Can I share stories outside of my organization?

No, but this is for your own protection.

Stories can only be shared with users on the same Analytics Cloud system, and cannot be accessed without logging in. This is to protect your information from getting into the wrong hands.

Is SAP Analytics Cloud available in different languages?

You can change your language preferences in your profile to update SAP Analytics Cloud to one of the available translations.

As of November 2017, SAP Analytics Cloud is available in 15 languages:

  • Czech
  • English
  • French
  • German
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Simplified Chinese
  • Slovak
  • Traditional Chinese

More translations are planned for 2018.

Free Trial

How long is the free trial SAP Analytics Cloud?

When you first sign up, you have access to the SAP Analytics Cloud for 30 days. As your trial account is about to expire, you will notice a small button appear in the top right menu asking if you would like to extend the trial. Upon clicking the button, you get an additional 60 days, hence a total of 90 days.

How do I sign up for a free trial?

All you need to sign up is your business email address. We ask that you use your official business email address if you decide to buy SAP Analytics Cloud for business intelligence or SAP Analytics Cloud for planning later.

I registered for the 30-day trial in the past, am I still eligible to try the 90-day SAP Analytics Cloud trial?

Absolutely! The new SAP Analytics Cloud trial now includes SAP Analytics Cloud for planning features and is extended to a period of 90-days. We encourage you to register again and try the latest functionalities for both SAP Analytics Cloud for business intelligence and SAP Analytics Cloud for planning. 

What’s included in the free trial?

For 90 days, you get a single user license to try both SAP Analytics Cloud for business intelligence and SAP Analytics Cloud for planning features.

What data sources can I use during my 90-day trial?

Your trial account can connect to live data, which includes SAP Business Warehouse, SAP Data Warehouse Cloud, and SAP HANA Cloud.

In addition, connections through acquired data are available including SAP Business ByDesign Analytics, SAP Cloud for Customer, SAP Cloud for Customer Analytics, SAP HANA, SAP Integrated Business Planning, SAP S/4HANA, SAP SuccessFactors, Dow Jones, Google Big Query, Google Drive, OData Services, and Qualtrics. Here is a sample dataset you can use to get started to create a model.

Enterprise-level data connections are only available to SAP Analytics Cloud for business intelligence or SAP Analytics Cloud for planning subscribers. For more information about data sources, read our page on connecting to data.

What happens to my data when the trial expires?

Upon trial expiry, all data along with the account will be deleted.

To purchase SAP Analytics Cloud, visit SAP Store, or contact our sales team for more information.

What help and learning resources do I have access to during my trial?

We have an entire learning section of our website dedicated to advancing your knowledge, you can find everything from sapanalytics.cloud/learning.

For a step-by-step walkthrough of features, use the SAP Analytics Cloud for planning onboarding guide or SAP Analytics Cloud for business intelligence welcome guide.

What is the difference between “SAP Analytics Cloud for business intelligence” and “SAP Analytics Cloud for planning”?

SAP Analytics Cloud for business intelligence helps you to evaluate and predict business outcomes with its business intelligence, modeling, and smart transformation features. See the SAP Analytics Cloud for business intelligence product page here.

SAP Analytics Cloud for planning allows you to link operational and financial planning processes in one collaborative enterprise platform. It also includes all the capabilities of the SAP Analytics Cloud for business intelligence. See the SAP Analytics Cloud for planning product page here.

Your Account, Signing Up, and Logging in

How do I sign up for an account?

You can start by signing up for our 30-day trial. Or, subscribe to SAP Analytics Cloud for Business Intelligence for more data source connections, the ability to add more users, and in-app collaboration features.

What happens after I sign up?

You should receive your activation email within a few minutes of signing up. Follow the instructions in the email to get started with your account.

If you don’t see the email in your inbox, please check your junk folder.

Still nothing? Try signing up again, or visit the login page and click the Forgot Password link.

I signed up for an account, but I didn't receive an email. Now what?

Well that’s no good. First, check your junk mail just to make sure that our email didn’t get misplaced. If you don’t see anything from us, visit the login page and click the Forgot Password link.

Still having trouble? It might be time to contact support. 

Can I change the email address associated with my account?

If you’re on a 30-day trial you won’t be able to update the email associated with your account until you upgrade to a Business Plan.

If you’re already subscribed to SAP Analytics Cloud for Business Intelligence or SAP Analytics Cloud for Planning, your System Administrator can update your email address for you.

How do I log in to SAP Analytics Cloud?

It’s easy! To log in to your free trial or licensed account, visit sapanalytics.cloud and click the log in button from the top menu.

Please note: Some subscribers have set up unique login pages. If you are unable to log in via the website, check your email for a direct link to your login page or contact your system administrator.

I forgot my password, can I reset it?

Don’t Worry, resetting your password is easy. Simply visit the login page, select your account type, and click “Forgot Password”

Please note: Subscribers with unique login URLs must click the “Forgot Password” link on their unique login page. If you’re having trouble logging in or can’t find your unique URL, contact your system administrator.

I'm having trouble logging in to my unique URL

Subscribers with unique login pages and are unable to log in via the sapanalytics.cloud website. If you’re having trouble logging in, check your email for a direct link to your login page or contact your system administrator.

Connecting to Data

What types of data sources can I connect to?

SAP Analytics Cloud can connect to various on-premise and cloud data sources including SAP HANA, SAP BW, SAP BPC, OData, Google BigQuery, SQL, SAP Universes and more. Check out our connecting to data page for more information and help on setting up your connections.

Trial users can work with data by importing local files (.csv, .xlsx) or by connecting to Google Drive.

Are there any limits to the amount of data I can work with?

As of November 2017, Import Data Connections are limited to 100 columns and 800,000 rows of data. For more information see System Requirements and Technical Prerequisites.

User Management and Upgrades

How much does SAP Analytics Cloud cost?

Subscriptions to SAP Analytics Cloud for Business Intelligence start at just $23 USD per user, per month. Check out our plans and pricing for more information.

I'm already a paid subscriber, how do I add more users to my account?

Admins can log in to add more users in the Account section accessed from the main menu.

What if I want to add more than 20 users?

If you’d like to add more than 20 users to your system, please contact us.

How do I upgrade my account to include planning functionality?

If you’d like to add planning functionality to your system, please contact us.

Is academic pricing available for SAP Analytics Cloud?

Academic accounts include the full business intelligence, planning, predictive analytics, and SAP Digital Boardroom functionality within a shared learning environment. Learn more about SAP Analytics Cloud for higher education. 

Account Administration

As a System Administrator, can I track the usage of my Analytics Cloud System?

Yes. Using the System Monitor, Administrators can track overall system information and usage information for individual users.

Can I set different permission levels for system users?

Yes. Admins are able to specify Model Security and Dimension Security to restrict data access.

Read more on Model and Data security.

How do I add more team members to my SAP Analytics Cloud System?

If you’re on a 30-day trial you’ll have to upgrade to a Business Plan. To do this, simply log in to your SAP Analytics Cloud account and click Buy Now in the toolbar. Before you checkout, you can add as many users as you want to your system.

If you have SAP Analytics Cloud for Business Intelligence, you can add more users in the Account section accessed from the main menu.

How is SAP Analytics Cloud billed?

Subscriptions to SAP Analytics Cloud for Business Intelligence are billed on a quarterly or annual basis, your choice.

Subscriptions to SAP Analytics Cloud for Planning are billed based on your contract with SAP, your Account Executive can give you more details.

What’s New and Product Updates

How often is SAP Analytics Cloud updated?

As a cloud solution, SAP Analytics Cloud is updated frequently. Visit Product Updates and Plan for the latest release notes and roadmap information.

How can I learn about what's new in each release?

Visit Product Updates and Plan for the latest release notes and roadmap information.

I have an idea! Is there any way I can submit it?

We welcome ideas from the SAP Analytics Cloud community – submit yours through SAP’s Customer Influence.

Where can I go for more information about SAP Analytics Cloud Business Intelligence?

For more information and updates on the future of Business Intelligence in SAP Analytics Cloud, check out the document. 

Learning

I'm new, what's the best way to get started?

We love newbies – welcome to SAP Analytics Cloud! We’ve developed a number of learning resources to help you get started. Check out our Guided Playlists, video library, or sign up for a webinar.

Is there an SAP Analytics Cloud community?

Yes. Analytics Cloud is part of the greater SAP Community. To join the community, sign up here.

Does Analytics Cloud have a Help Center?

We sure do. If you’re looking for in-depth help on a specific topic, you can search the SAP Analytics Cloud Help Center.

Access help from within the software by pressing the “?” symbol in the toolbar.

Can I attend a webinar?

Yes, our webinars are a great way to get an overview of SAP Analytics Cloud and to stay up to date on what’s new. Visit our webinars page to view recorded webinars or sign up for upcoming sessions.