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Ewan Maalerud

Ewan Maalerud

Ewan is part of the Digital Customer Experience team for SAP Analytics Cloud, based in Vancouver, Canada. He’s passionate about data analytics and communicating the value of using data to optimize business outcomes.

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We’ve identified an issue where some users are unable to receive system emails from SAP Analytics Cloud, specifically their activation email. This issue seems to be most prevalent in countries where internet traffic is restricted.

We’re currently looking into the issue to see if we could prevent this from happening. In the meantime, we’ve created the following workaround.

  • Click the “Forgot password” link on the SAP Cloud ID login screen

  • Enter the appropriate email address.
  • Follow the instructions in the email to setup a new password.

Until we can resolve this issue, we hope this will be a satisfactory solution. Thank you for your patience and continued support.

For more information, please refer to our Knowledge Base Article.

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